Virus Scanning Tools

The following tools can be used to scan your computer when you suspect that it has a virus:

• Microsoft Safety Scanner – Antivirus | Remove Spyware, Malware, Viruses Free
• Free Virus Scan, Free Virus Protection, Antivirus Software | McAfee Security Scan
• Download Free Trials of Norton Antivirus Software | Norton
• Malwarebytes Free Download

Virus Information

The latest virus information and information regarding system vulnerabilities can be found at:

• http://www.cert.org
• http://us.mcafee.com
• http://www.norton.com
• http://www.eeye.com
• http://www.fsecure.com
• http://www.securelist.com

Windows Updates

If you require an update for your version of Windows, please go to the link. Once there, scan your PC and download any necessary updates:

• Updates For Windows OS

OneNet strongly recommends following the security steps found at: http://www.microsoft.com/security/

Additionally, OneNet recommends turning on the automatic update feature on your Windows operating systems.

Email Problems?

Is everyone having an problem? If not, usually the problem is the settings on an individual client.

Have you tried to access your email using web-mail? If you can send and receive using web-mail, the problem may be internal.

Are you sure you are using the correct username and password? (Remember it is case sensitive.) Your email administrator can verify your username and password.

Have you identified the correct email servers? Both incoming and outgoing mail servers should be mail.yourdomain.

Are you trying to use OneNet servers to send mail from a machine that is not on the OneNet network? OneNet does not allow unauthenticated relaying of email. Set your client to perform SMTP authentication using your full email address as the username and use your email password. Many ISPs especially those offering cable modem and DSL block outbound port 25. Please set your SMTP (outgoing email server) port to 587 to make sure your email is able to be sent out. TLS encryption is available on port 465.

Are you missing an email that you were expecting? Check the spam filter to see if it was snagged there. You can check the spam filter by going to http://mail.yourdomain/spam.  Once there, enter your complete email address as your username and the password to enter the secure site.

Email Tip:

You can access your email whereever you have access to the Internet by entering the following address into your Internet browser:http://mail.yourdomain/  Enter your complete email address as your username and your password, and you will be connected to your email where you can send and compose email with ease.

Connectivity Issues

Connectivity issues? Before calling your account manager, try these things:

• Have you power cycled your router and/or CSU/DSU?
• Are the cables used to connect the router tightly connected?
• Do you have power to your equipment?
• Have you power cycled your server, proxy or firewall if you have one?
• Can you ping your gateway?

If you have answered yes to all these questions, contact customer support for further assistance.

Pinging

1. go to start
2. run
3. type cmd
4. type ping xxx.xxx.xxx.xxx

Did you get a reply?