2019 Customer Survey OneNet wants to provide the best possible experience for our customers. To ensure your continued satisfaction with OneNet, we are seeking your feedback on the OneNet services you receive. Please take a few minutes to offer your confidential evaluation of our services. Thank you!Step 1 of 425%Your OrganizationWhat type of organization do you represent? * RequiredCollege/UniversityCareer Technology CenterK-12 SchoolLibraryHealth CareResearch/Non-ProfitGovernment AgencyTribal AgencyHow long has your organization been a OneNet customer? * Required1-2 years3-5 years6-10 years11-15 years16+ yearsWhat is your main IT/networking concern for your organization for 2020? * RequiredBandwidthSecurityBudget constraintsStaffingTechnology needsTraining and developmentHow would you rate your overall satisfaction with OneNet? * RequiredExtremely SatisfiedSatisfiedNeutralDissatisfiedExtremely DissatisfiedNetwork Connectivity & SupportHow satisfied are you with OneNet network connectivity? * RequiredExtremely SatisfiedSatisfiedNeutralDissatisfiedExtremely DissatisfiedHow do you rate service provided by OneNet's support center? * RequiredExcellentVery GoodGoodFairPoorAre your needs addressed promptly by the support center? * RequiredAll of the timeMost of the timeOccasionallyRarelyI have not contacted the support centerName at least one way OneNet can improve its service level and support. OneNet Above-the-Net ServicesOther than OneNet connectivity, does your organization currently utilize any of these above-the-net services? * Required Managed Firewall Colocation Virtual Infrastructure Data Backup and Storage Router Management Content Filtering MPLS Video Conferencing Web Hosting Email Hosting QoS Dedicated Application Hosting We do not utilize any above-the-net servicesWhat is your level of satisfation with these services? * RequiredExtremely SatisfiedSatisfiedNeutralDissatisfiedExtremely DissatisfiedWe do not utilize any of these servicesIf your organization does not currently utilize additional OneNet services, what are some of the reasons why? Check all that apply. Handling services in-house Price is too high Do not have the budget to outsource Services do not provide the features needed Not a service my organization needs OtherWhat other services would you like OneNet to offer? OneNet Customer CommunicationsHow do you rate general communications from OneNet? * RequiredExcellentVery GoodGoodFairPoorIndicate your top three sources of OneNet information: * Required Website Email updates One-on-one visits with OneNet staff OneNet events Support center notices Social media Your supervisor Colleagues OtherHow frequently do you visit the OneNet website? * RequiredDailyWeeklyMonthlyEvery few monthsNeverWhat information do you seek on OneNet's website? Check all that apply. * Required Service information Contact information Technical information Network outages News Bandwidth stats Event updates General background information I do not visit the websiteHow would you rate your overall awareness of OneNet's services? * RequiredVery knowledgeable about OneNet servicesAware of most OneNet service offeringsFamiliar with the OneNet services I useI need more information on OneNet services Overall ExperienceHow can OneNet better serve its customers? * RequiredEngineering supportImproved response timeLower pricingTrainingAdditional service offeringsBetter communicationsWould you recommend OneNet services to other organizations? * RequiredYesNoWhy or why not?Would you be willing to participate in a spotlight article about your organization for OneNet's website?YesNoAdditional comments or recommendationsContact Information (optional)Name First Last OrganizationTitleEmail PhonePhoneThis field is for validation purposes and should be left unchanged.