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During the current global health crisis, it is critical that all Oklahomans have access to adequate and affordable internet services. Schools throughout the state will transition to online course work to complete the academic year. Health care facilities will rely heavily on their telehealth programs to help ease the burden of patient care. An unprecedented percentage of Oklahoma citizens in the workforce will depend on the ability to telework for the foreseeable future.

In order to address these issues, Federal Communications Commission Chairman Ajit Pai has requested that telecommunications and internet service providers throughout the country sign the Keep Americans Connected Pledge. By signing this pledge, providers agree to a) not terminate service to any residential or small business customers because of their inability to pay their bills due to the disruptions caused by the coronavirus pandemic; b) waive any late fees incurred as a result of the coronavirus pandemic; and c) open Wi-Fi hotspots to any American in need. To learn more about the pledge and the companies that have signed the pledge, visit https://www.fcc.gov/keep-americans-connected.

Additional resources have been compiled in order to aid residents and businesses in Oklahoma. These resources are listed below and the information will be updated as more details become available. The list on this page is not guaranteed to be complete nor should this be considered an endorsement for the companies listed.

The National Digital Inclusion Alliance also provides a list of free and low-cost internet plans at https://www.digitalinclusion.org/free-low-cost-internet-plans/.

If you are aware of any additional programs, please contact OneNet at services@onenet.net.

AT&T                                                 

https://about.att.com/pages/COVID-19.html#communities

Program: Access

Details:

  • $10 per month (plus taxes)
  • 10 Mbps
  • No term commitment
  • No deposit
  • No installation fees
  • In-home Wi-Fi modem included

To Qualify:

  • COVID-19 Response: No termination regardless of ability to pay, late payment fees are waived due to inability to pay, and public Wi-Fi hotspots will be kept open for those who need them.
  • Offering two months of free service to new Access customers who order by April 30, 2020. $5/month or $10/month thereafter, depending on your speed.
  • Eligibility based on income and on households participating in National School Lunch Program/Head Start or Supplemental Nutrition Assistance Program (SNAP or food stamps) or that receive Supplemental Security Income (CA residents only).
  • Applicant must be without outstanding debt for AT&T fixed internet service within the last six months or outstanding debt incurred under this program.

In addition, AT&T is giving free wireless data to school districts to provide to students as they adjust to learning from home. Through May 22, 2020, qualified schools (K-12, colleges and universities) nationwide activating new lines for school-issued tablets, 4G LTE-enabled laptops and hotspot devices will get unlimited wireless data service for free for 60 days to offer their students.

Additional offerings include:

  • New customers in K-12 education, as well as healthcare and non-profit social services, can receive AT&T Office@Hand Premium for free to for up to 60 days. This provides fully integrated phone, fax, messaging capabilities and HD video conferencing for up to 100 users.
  • Expanded low-cost option for home internet service is available to households participating in the National School Lunch Program and Head Start. Also offering new Access customers two months of free service.
  • AT&T launched a $10 million Distance Learning and Family Connections Fund. The fund launched with a $1 million contribution to Khan Academy to help them improve and expand online learning resources to meet the growing demand from parents, teachers and students.
  • AT&T is providing 60 days of free access and unlimited usage of Caribu, a video-calling application that allows family members to read, draw and play games with one another while at different locations.

COX                                  

https://www.cox.com/residential/internet/connect2compete.html

Program: Connect2Compete

Details:

  • Free for the first 60 days when you enroll before May 15, 2020
  • $9.95 per month (plus taxes)
  • 10 Mbps
  • No term commitment
  • No deposit
  • No installation fees
  • In-home Wi-Fi modem included

To Qualify:

  • COVID-19 Response: New customers will receive the first 60 days of service free. Offer available through May 12, 2020. Remote customer service support at no charge between now and May 12, 2020.
  • At least one student in grades K-12 lives in the applying household.
  • At least one person in applying household must participate in one of these government assistance programs:  National School Lunch Program (NSLP), SNAP, TANF or public housing.
  • Applicant must have not subscribed to Cox High Speed Internet service in the last 90 days, have outstanding Cox bills or unreturned equipment.
  • The normal requirements listed above have been waived during the COVID-19 health emergency.

T-Mobile          

https://www.t-mobile.com/business/government
(866) 990-2351

The T-Mobile ConnectHome Plan is donating devices (tablets and hotspots), while supplies last, to public housing authorities, schools, libraries, and nonprofits to help bridge the digital gap for K-12 students. Participating organizations must purchase internet plans.

  • Two-year program – plans must remain active for two years
  • Plans starting at just $10.00 for 2GB of high-speed data on 4GLTE network
  • No cost filtering solution with four access levels to protect your students
  • No overage fees
  • On-site and no-cost implementation services from experienced wireless professionals
  • On-site and no-cost sales engineering support
  • No-cost LTE signal boosters if needed within the home for government liable users

Verizon                                         

https://www.verizonwireless.com/

  • Offering new affordable internet plans for low-income households. Qualified customers can purchase Fios 200/200Mbps home internet service for just $19.99/month with a free year of Disney+ and no router rental charges for two months.
  • Waiving wireless data overage charges to support customers who may be financially affected by the COVID-19 crisis.
  • Waiving internet and voice service charges for current Lifeline customers for two billing cycles.
  • Adding 15GB of data for no charge to the plans of wireless and small business customers on metered plans, 15GB of 4G LTE hotspot data to wireless customers on unlimited plans, and 15GB of data to Jetpack plans.
  • Continuing current practice of placing no data caps on Verizon home broadband and home voice services.
  • Waiving activation fees on new lines of service or upgrades.
  • Offering unlimited domestic calling to wireless customers on limited-minute plans through April 30, 2020.
  • Created a coronavirus hub page, https://news.yahoo.com/coronavirus/, across the Yahoo ecosystem that aggregates trusted and reliable news and content.
  • Tripled the data allowance for Verizon Innovative Learning schools.
  • Enabled thousands of conference lines for federal, state, local and healthcare organizations to enable new, secure work-from-home strategies.

Additional Oklahoma Resources

Grand Telephone                      

https://grand.net/
(918) 253-4231

  • Installing public Wi-Fi hotspots in areas with large parking areas for use from vehicles.

Cross/MBO     

http://mbonetworks.com/
https://www.crosstel.net/
(800) 828-6567

  • Telework customers may expand bandwidth capabilities at no additional charge by providing the telework directive from their employer.

Panhandle Telephone             

https://www.ptci.net/
(580) 338-2556

  • Waiving activation fees for installation of broadband services.
  • Offering a promotional package for customers affected by the COVID-19 outbreak (loss of job, online school requirements, etc.). Package includes 30/5 Mbps for $30 for six months/whole-home Wi-Fi free for six months.
  • Providing increased data limits on wireless plans and will offer credit on applicable overage charges.
  • Waiving all late fees and will not disconnect customers for non-payment.

Totah Communications          

http://www.totelcsi.com/
(918) 535-2208

  • Providing two locations of Wi-Fi access in Oklahoma for the Caney Valley School System and area residents of Ochelata. Caney Valley has Wi-Fi access at the football field, and Ochelata has access at the baseball facility.

Hilliary Communications

http://hillcom.net/
(580) 529-5000

  • 57 locations are being set up as community Wi-Fi spots.  These locations will provide free internet daily between the hours of 8:00 a.m. and 9:00 p.m.
  • Customers can upgrade their current speed at no charge until the pandemic passes.
  • Free internet for 90 days is available to new customers with Pre-K – 12th grade children.

Suddenlink     

https://www.suddenlink.com/
(888) 633-0030

  • For households with K-12 and/or college students who may be displaced due to school closures and who do not currently have home internet access, Suddenlink is offering the Altice AdvantageInternet solution for free for 60 days to any new customer household within their operating footprint.
  • After the first two free months expire, a customer may either cancel the service at no charge (which they can do at any time) or keep it as a regular paying Altice AdvantageInternet customer for only $14.99/month.

Sparklight                                    

https://www.sparklight.com/internet
(877) 692-2253

  • A 15 Mbps internet plan for $10 per month is available for the next 60 days. No documentation is required to sign up for this plan.
  • Sparklight opened free Wi-Fi hotspots in Sparklight local office parking lots across its footprint for public use. The company will work to open additional Wi-Fi hotspots in other public areas in the coming days and weeks.
  • Beginning March 13, 2020, Sparklight made unlimited data available on all internet services until May 12, 2020.
  • Sparklight will waive late fees and defer payments for 60 days for customers experiencing financial strain as a result of the coronavirus (COVID-19).

Dobson                                         

https://www.dobson.net/
(405) 252-1000

  • Has the ability to offer DSL services within their telecommunications boundary and will provide access to internet services at no charge for distance learning purposes to families that cannot afford these services.

Pioneer Telephone Cooperative

https://gopioneer.com/covid19-response/
(888) 782-2667

  • New internet customers are eligible for free installation, free equipment, and two months of free internet service
  • Waiving new customer deposits
  • Pioneer retail office locations have open Wi-Fi to public for drive-up hotspots
  • Data overages forgiven for existing customers during this period
  • Hot spot limitations are temporarily removed for cellular customers to allow mobile devices to become Wi-Fi hotspots
  • Waiving late fee penalties and disconnects for unpaid services

Ozarks Electric Cooperative

 https://www.ozarksecc.com/coronavirus
(800) 521-6144

  • Temporarily increasing basic internet speed from 100 to 200 Mbps free of charge
  • Working with school districts to provide internet hotspots at strategic locations to allow members to use
  • Temporarily suspended disconnects for non-payment

AtLink

https://www.atlinkservices.com/

AtLink Services currently serves more than 15,000 Oklahomans and is dedicated to providing exceptional wireless internet service to rural communities. AtLink is Oklahoma’s largest wireless internet service provider and continues to grow every day.

  • No contract or term commitment required
  • First month at no charge
  • Waiving of any customer deposits
  • Unlimited data with no caps, no speed throttling or no overage charges
  • As a member of the FCC “Keep Americans Connected Pledge”, AtLink will temporarily waive late fee penalties and disconnects for customers financially impacted as a result of the COVID-19 pandemic

Allconnect

6 Comments

  1. Liz Binger on April 7, 2020 at 9:51 am

    I am using this link on a webpage for Tulsa Community College Library. I previously had this information as a Word document for users. I’m curious who is responding to comments or questions, so I’m leaving a question here. If someone needed help with internet resources, can they request help here? Liz Binger, Reference and Instruction Librarian, Tulsa Community College

    • April Goode on April 8, 2020 at 12:29 pm

      Hi Liz, thank you for the comment. I’m glad this is helpful. Yes, individuals needing assistance can send an email to services@onenet.net. One of our team members will provide assistance. Best, April Goode, OneNet Communications Director

  2. Summer Bailey on April 13, 2020 at 12:09 am

    Does anyone know of any assistance for churches who are now live streaming their services?
    Thanks in advance,
    Summer

    • April Goode on April 20, 2020 at 4:09 pm

      Hi Summer, Thank you for your question. Our team reached out to you by email. If you have not received our email, let me know. Best, April Goode, OneNet Communications Director

  3. Corey White on April 30, 2020 at 11:19 am

    I just emailed services@onenet.net and it was rejected as a non-existent email address?

    • April Goode on April 30, 2020 at 1:02 pm

      Corey, I’m not sure why it was rejected. I am going to email you directly, so you can let us know your question. Best, April Goode, OneNet Communications Director

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