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Services
About Us
OCAN
Contact Us
1-888-5-OneNet

2020 Customer Survey

OneNet wants to provide the best possible experience for our customers. To ensure your continued satisfaction with OneNet, we are seeking your feedback on the OneNet services you receive and your experiences during the pandemic. Please take a few minutes to offer your confidential evaluation of our services. Thank you!

Step 1 of 3

33%

Your Organization
What type of organization do you represent?*
- College/University
- Career Technology Center
- K-12 School
- Library
- Health Care
- Research/Non-Profit
- Government Agency
- Tribal Agency
How long has your organization been a OneNet customer?*
- 1-2 years
- 3-5 years
- 6-10 years
- 11-15 years
- 16+ years
COVID-19 Challenges
Does your organization have staff working remotely due to the pandemic?*
- Yes
- No
Do you have adequate resources to facilitate remote work? (VPN, SoftPhones, Internet, Teleconferencing Software)*
- Yes
- No
If not, what resources do you need?
Are you providing internet connectivity for your remote workers?*
- Yes
- No
Are you providing Wi-Fi to your community (in your parking lot or other location)?*
- Yes
- No
Which virtual meeting platform(s) are you using? (select all that apply)*
- Zoom
- Microsoft Teams
- WebEx
- Google Meet
- BlueJeans
- Other
Is this platform meeting your teleconferencing needs?*
- Yes
- No
Are your staff as productive at home as they are in the office?*
- More productive
- Same productivity level
- Less productive
- We do not have remote workers
What is the biggest challenge in serving your constituents (students, patients, community members) due to the pandemic?

Network Connectivity & Support
How satisfied are you with OneNet network connectivity?*
- Extremely Satisfied
- Satisfied
- Neutral
- Dissatisfied
- Extremely Dissatisfied
Have you utilized OneNet's updated client traffic portal to assess your bandwidth usage?*
- Yes
- No
Are your needs addressed promptly by OneNet's customer support?*
- All of the time
- Most of the time
- Occasionally
- Rarely
- I have not contacted the support center
Would you like OneNet to reach out to you to provide support?*
- Yes
- No

Overall Experience
Would you recommend OneNet services to other organizations?*
- Yes
- No
Why or why not?
Would you be willing to participate in a spotlight article about your organization for OneNet's website?
- Yes
- No
Additional comments or recommendations
Contact Information (optional)
Name
First Last
Organization
Title
Email
Phone
Comments
This field is for validation purposes and should be left unchanged.

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