2020 Customer Survey OneNet wants to provide the best possible experience for our customers. To ensure your continued satisfaction with OneNet, we are seeking your feedback on the OneNet services you receive and your experiences during the pandemic. Please take a few minutes to offer your confidential evaluation of our services. Thank you!Step 1 of 333%Your OrganizationWhat type of organization do you represent? * RequiredCollege/UniversityCareer Technology CenterK-12 SchoolLibraryHealth CareResearch/Non-ProfitGovernment AgencyTribal AgencyHow long has your organization been a OneNet customer? * Required1-2 years3-5 years6-10 years11-15 years16+ yearsNetwork Connectivity & SupportHow satisfied are you with OneNet network connectivity? * RequiredExtremely SatisfiedSatisfiedNeutralDissatisfiedExtremely DissatisfiedHave you utilized OneNet's updated client traffic portal to assess your bandwidth usage? * RequiredYesNoAre your needs addressed promptly by OneNet's customer support? * RequiredAll of the timeMost of the timeOccasionallyRarelyI have not contacted the support centerWould you like OneNet to reach out to you to provide support? * RequiredYesNo COVID-19 ChallengesDoes your organization have staff working remotely due to the pandemic? * RequiredYesNoDo you have adequate resources to facilitate remote work? (VPN, SoftPhones, Internet, Teleconferencing Software) * RequiredYesNoIf not, what resources do you need?Are you providing internet connectivity for your remote workers? * RequiredYesNoAre you providing Wi-Fi to your community (in your parking lot or other location)? * RequiredYesNoWhich virtual meeting platform(s) are you using? (select all that apply) * Required Zoom Microsoft Teams WebEx Google Meet BlueJeans OtherIs this platform meeting your teleconferencing needs? * RequiredYesNoAre your staff as productive at home as they are in the office? * RequiredMore productiveSame productivity levelLess productiveWe do not have remote workersWhat is the biggest challenge in serving your constituents (students, patients, community members) due to the pandemic? Overall ExperienceWould you recommend OneNet services to other organizations? * RequiredYesNoWhy or why not?Would you be willing to participate in a spotlight article about your organization for OneNet's website?YesNoAdditional comments or recommendationsContact Information (optional)Name First Last OrganizationTitleEmail PhoneEmailThis field is for validation purposes and should be left unchanged.