Customer Contacts Update Form

To update your contact information (e.g. authorize individuals at your organization to modify your OneNet services), please complete and submit the form below:

Customer Contacts Update

Name of Organization/Agency/Institution/School * Required
Account Number (listed on your invoice) * Required
How many OneNet account numbers do you have? * Required
- One
- Multiple, but contacts below apply to all accounts
- Multiple, with some account-exclusive contacts not listed below (Please submit another form for other accounts)
Address * Required
Street Address Address Line 2 City State ZIP Code
Phone (Main/Front Desk/Central Switchboard) * Required
After-Hours Phone * Required
Administrative Contact * Required
The Administrative Contact has authority to request modifications to your OneNet circuit or services. He/She is the primary contact for contract administration and is the only person who may modify a contract.
First Last
Title * Required
Phone * Required
Extension
Fax * Required
Email * Required
Billing Contact * Required
The Billing Contact has authority to modify your billing address and frequency and is OneNet's contact for resolving billing discrepancies.
First Last
Title * Required
Phone * Required
Extension
Fax * Required
Email * Required
On-Site Technical Contact * Required
The On-Site Technical Contact is available full-time at the circuit site and coordinates with OneNet for basic connectivity needs and troubleshooting. Extensive technical knowledge is helpful but not required. This contact also has authority to request technical changes to OneNet services.
First Last
Title * Required
Office Phone * Required
Extension
Mobile Phone
Fax * Required
Email * Required
Access Hours
Technical Consultant
The Technical Consultant Contact has authority to request technical changes to OneNet services such as web and email hosting. He/She may be a contracted or off-site technician.
First Last
Title
Office Phone
Extension
Mobile Phone
Fax
Email
Access Hours
E-Rate Contact
K-12 Schools & Libraries Only: The E-Rate Contact is responsible for resolving questions related to E-Rate applications and funding awards.
First Last
Title
Phone
Extension
Fax
Email
Website Contact
The Website Contact has authority to modify and update your website and web services, including modification of website-related domain names.
First Last
Title
Phone
Extension
Fax
Email
Email Contact
The Email Contact has authority to modify and update your email services, including modification of email-related domain names.
First Last
Title
Phone
Phone
Extension
Email
Abuse Contact
The Abuse Contact is your liaison in the event of abuse of OneNet circuits (e.g. illegal file sharing, spamming). IP addresses assigned by OneNet will list this person as primary contact.
First Last
Title
Phone
Extension
Fax
Email
Phone
This field is for validation purposes and should be left unchanged.