Customer Survey OneNet wants to provide the best possible experience for our customers. To ensure your continued satisfaction with OneNet, we are seeking your feedback on the OneNet services you receive. Please take a few minutes to offer your confidential evaluation of our services. Thank you!Step 1 of 425%Network and Network SupportHow do you rate OneNet network connectivity? * Required Excellent Very Good Good Fair Poor I do not have a OneNet Internet circuitHow do you rate service provided by OneNet's support center? * Required Excellent Very Good Good Fair Poor I have not contacted the support centerAre your needs addressed promptly by the support center? * Required All of the time Most of the time Occasionally Rarely I have not contacted the support centerAre maintenance notifications timely? * Required All of the time Most of the time Occasionally Rarely I do not receive maintenance notificationsName at least one way OneNet can improve its network or network support. OneNet Above-the-Net ServicesOther than OneNet connectivity, does your organization currently utilize any of these above-the-net services? * Required Web hosting Email hosting Videoconferencing Router management Content filtering Data backup and storage Colocation Virtual machines MPLS QoS Dedicated application hosting Email compliance archiving We do not utilize any above-the-net servicesWhat is your level of satisfaction with these services? * Required Excellent Very good Good Fair Poor We do not utilize above-the-net services.If your organization does not currently utilize additional OneNet services, what are some of the reasons why? Check all that apply. Handling services in-house Price is too high Do not have the budget to outsource Services do not provide the features needed Not a service my organization needs OtherName at least one way OneNet can improve its above-the-net service offerings. OneNet Customer CommunicationsHow do you rate general communications from OneNet? * Required Excellent Very good Good Fair PoorIndicate your top three sources of OneNet information: * Required Website Email updates One-on-one visits with OneNet staff OneNet events Support center notices Social media Your supervisor Colleagues OtherHow frequently do you visit the OneNet website? * Required Daily Weekly Monthly Every few months NeverWhat information do you seek on OneNet's website? Check all that apply. * Required Service information Contact information Technical information Network outages News Bandwidth stats Event updates General background information I do not visit the website Overall ExperienceWhich of the following components are most important to you? Choose up to three. * Required Quality of service Pricing of service Robust backbone 24/7 support center Engineering expertise Availability of above-the-net servicesWould you recommend OneNet services to other organizations? * Required Yes NoWhy or why not?How long has your organization been a OneNet customer? * RequiredWhat type of organization do you represent? * Required College/University Career Technology Center K-12 School Library Health Care Government (federal, state or local) Tribal Agency Nonprofit OtherWould you be willing to participate in a spotlight article about your organization for OneNet's website? Yes NoContact Information (optional)Name First Last OrganizationTitleEmail CommentsThis field is for validation purposes and should be left unchanged.