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1-888-5-OneNet

Customer Survey

OneNet wants to provide the best possible experience for our customers. To ensure your continued satisfaction with OneNet, we are seeking your feedback on the OneNet services you receive. Please take a few minutes to offer your confidential evaluation of our services. Thank you!

Step 1 of 4

25%

Network and Network Support
How do you rate OneNet network connectivity?*
- Excellent
- Very Good
- Good
- Fair
- Poor
- I do not have a OneNet Internet circuit
How do you rate service provided by OneNet's support center?*
- Excellent
- Very Good
- Good
- Fair
- Poor
- I have not contacted the support center
Are your needs addressed promptly by the support center?*
- All of the time
- Most of the time
- Occasionally
- Rarely
- I have not contacted the support center
Are maintenance notifications timely?*
- All of the time
- Most of the time
- Occasionally
- Rarely
- I do not receive maintenance notifications
Name at least one way OneNet can improve its network or network support.

OneNet Above-the-Net Services
Other than OneNet connectivity, does your organization currently utilize any of these above-the-net services?*
- Web hosting
- Email hosting
- Videoconferencing
- Router management
- Content filtering
- Data backup and storage
- Colocation
- Virtual machines
- MPLS
- QoS
- Dedicated application hosting
- Email compliance archiving
- We do not utilize any above-the-net services
What is your level of satisfaction with these services?*
- Excellent
- Very good
- Good
- Fair
- Poor
- We do not utilize above-the-net services.
If your organization does not currently utilize additional OneNet services, what are some of the reasons why? Check all that apply.
- Handling services in-house
- Price is too high
- Do not have the budget to outsource
- Services do not provide the features needed
- Not a service my organization needs
- Other
Name at least one way OneNet can improve its above-the-net service offerings.

OneNet Customer Communications
How do you rate general communications from OneNet?*
- Excellent
- Very good
- Good
- Fair
- Poor
Indicate your top three sources of OneNet information:*
- Website
- Email updates
- One-on-one visits with OneNet staff
- OneNet events
- Support center notices
- Social media
- Your supervisor
- Colleagues
- Other
How frequently do you visit the OneNet website?*
- Daily
- Weekly
- Monthly
- Every few months
- Never
What information do you seek on OneNet's website? Check all that apply.*
- Service information
- Contact information
- Technical information
- Network outages
- News
- Bandwidth stats
- Event updates
- General background information
- I do not visit the website

Overall Experience
Which of the following components are most important to you? Choose up to three.*
- Quality of service
- Pricing of service
- Robust backbone
- 24/7 support center
- Engineering expertise
- Availability of above-the-net services
Would you recommend OneNet services to other organizations?*
- Yes
- No
Why or why not?
How long has your organization been a OneNet customer?*
What type of organization do you represent?*
- College/University
- Career Technology Center
- K-12 School
- Library
- Health Care
- Government (federal, state or local)
- Tribal Agency
- Nonprofit
- Other
Would you be willing to participate in a spotlight article about your organization for OneNet's website?
- Yes
- No
Contact Information (optional)
Name
First Last
Organization
Title
Email
Comments
This field is for validation purposes and should be left unchanged.

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