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Maintenance

OKC Hubsite Instability

By Sky Pettett | September 3, 2019

(Update 9/3/19 1:10)

At 10:00 AM central OneNet Engineers resolved the issue affecting some customers using ATT as a last-mile provider off one of our OKC hubsites. We apologize for any inconveniences this may be causing your organization.

 

If you are still experiencing issues please contact our service desk at 888-566-3638 with any questions.

 

OneNet is currently experiencing some intermittent instability that is affecting our customers off of the OKC hubsite. OneNet engineers are currently troubleshooting the issue and are engaged in restoring services as quickly as possible. We apologize for any inconveniences this may be causing your organization.

Updates will be provided as more information becomes available. In the meantime, please contact our service desk at 888-566-3638 with any questions.

Cisco/Tandberg H.323 Bridging End of Service July 1, 2019

By Brian Burkhart | June 14, 2019

OneNet has traditionally provided H.323 video conferencing services for our customers. However, our bridging equipment has reached its end of life. We have applied for grants to replace this equipment, but have not received an award to fund a new purchase. As a result, we are phasing out these legacy services by July 1, 2019.

We are encouraging our customers to transition to Zoom video conferencing. Most legacy systems can connect through Zoom. In addition, OneNet and Zoom have partnered to offer a statewide purchasing program. This new arrangement offers significant cost savings on video conferencing services for OneNet customers through a newly negotiated contract. OneNet can provide a quote on these services. We understand that much of your LifeSize gear may not work with Zoom. Our systems team is also available to help you transition to another video conferencing service of your choice.

OneNet will continue to provide basic H.323 gatekeeper registration services as well as continued troubleshooting assistance for videoconferencing across the OneNet network.

CORRECTION: Western Oklahoma Fiber Cut

By Bruce Gordon | November 8, 2018

OneNet is experiencing a fiber cut in the Western part of the state. Multiple services may be affected.

There is currently no ETR.

Onenet engineers are investigating the situation and will be providing updated as they become available.

Should you need any further assistance please feel free to contact the OneNet NOC @ 405-225-9444 option 2 or via email at noc@onenet.net.

We apologize for any inconvenience and appreciate your continued support.

Tulsa Hub Site – Emergency Maintenance

By Andrew Laubach | November 6, 2018

OneNet Engineers will be performing emergency maintenance with one of our upstream providers Tuesday November 6th from 10:00pm to 11:59pm.

Connectivity may be briefly interrupted while traffic re-routes, although no major impact is expected.

We apologize for any inconvenience this may have cause and appreciate your continued support.

If you experience further instability after the maintenance window, please contact the OneNet Service Desk at (888) 566-3638.

Oklahoma City – HUB SITE MAINTENANCE – 10/31/2018

By Arturo Berrios | October 26, 2018

Wednesday, October 31, 2018, maintenance affecting the Oklahoma City hub site is scheduled from 12:01 AM CDT through 05:00 AM CDT. During the maintenance a brief service outage is expected.

The maintenance will be performed as quickly as possible, but the full window is reserved for the repairs.

If you continue to experience a service outage after the maintenance window, please contact the OneNet Service Desk at 405-225-9444 option 2 or via email at noc@onenet.net.

We apologize for any inconvenience this may cause and appreciate your continued support.

Idabel Hubsite Outage

By Sky Pettett | October 11, 2018

OneNet is currently experiencing a service interruption that is affecting our customers off of the Idabel hubsite. OneNet engineers are currently troubleshooting the issue and are engaged in restoring services as quickly as possible. We apologize for any inconveniences this may be causing your organization.

 

Updates will be provided as more information becomes available. In the meantime, please contact our service desk at 888-566-3638 with any questions.

Oklahoma City Datacenter Firewall – Maintenance

By Arturo Berrios | September 17, 2018

OneNet Engineers will be performing firewall maintenance in the Oklahoma City Datacenter from 10:00PM on Thursday, September 20th until 11:59PM on Thursday, September 20th. The maintenance is anticipated to be less than two hours, no significant outage is expected, however the entire window is reserved.

If you have any questions or concerns please contact the OneNet Service Desk at 405-225-9444 option 2 or via email at noc@onenet.net.

We apologize for any inconvenience this may cause and appreciate your continued support.

Tulsa Hub Site – EMERGENCY MAINTENANCE

By Sky Pettett | July 6, 2018

Saturday, July 7, 2018 at 02:00 CDT, emergency maintenance will be performed in Tulsa, Oklahoma. Ethernet services that aggregate at the Tulsa hub site may be affected. The emergency maintenance is expected to last 30 minutes.

We apologize for any inconvenience this may have cause and appreciate your continued support.

If you experience further instability after the maintenance window, please contact the OneNet Service Desk at (888) 566-3638.

Possible Fiber Cut/Failure – Midwest city

By Sean Carr | July 3, 2018

One of OneNet’s last mile providers in the Midwest city area of the state has had a possible fiber cut/Failure. Multiple Ethernet customers in the Midwest city area are affected at this time.

There is currently no ETR.

Onenet engineers are investigating the situation and will be providing updated as they become available.

Should you need any further assistance please feel free to contact the OneNet NOC @ 405-225-9444 option 2 or via email at noc@onenet.net.

We apologize for any inconvenience and appreciate your continued support.

Ponca City and Tonkawa Hub Site – EMERGENCY MAINTENANCE

By Sky Pettett | July 2, 2018

Monday, July 2, 2018 at 10:35 CDT, emergency maintenance at Ponca City regarding weekend outage. OneNet personnel are continuing to work to resolve remaining issues at Ponca City hub site. Short outages are expected during the emergency maintenance.

OneNet personnel are working as quickly as possible to resolve the remaining issues.

Further updates will be provided as they become available.

We apologize for any inconvenience this may cause and appreciate your continued support.