#WeAreOneNet: Lilia Concannon

Where are you from?

I was born and raised in Oklahoma City.

How long have you worked at OneNet?

I began in February 2015 as a contract employee in the provisioning department. I became full-time in February 2019 in the accounts receivable department.

Describe what you do on an everyday basis.

I handle all OneNet and OCAN payment deposits, both check and electronic. I am also responsible for filing Oklahoma Universal Service Fund (OUSF) documents with the Oklahoma Corporation Commission, in order to enable our schools, libraries and rural healthcare entities to obtain funding for their service. Documents are filed annually, per customer, when changes are made to their account such as upgrade of service or change in monthly rate. I also assist our Accounts Payable Supervisor Shelley in taking calls, answering emails and updating accounts, when needed.

What brought you to OneNet?

My background is in telecommunications, retiring after 30 years at AT&T. At the time I began at OneNet, I was employed in the Academic Center Lab at Metro Tech, where we assisted students with improving their academic skills. I also taught ELL. I stayed in touch with a former AT&T co-worker, who contracted employees in different telecommunications positions. She called one day and asked if I would be interested in working with the provisioning group at OneNet. It was an easy decision and transition for me since I was familiar with the services OneNet offers.

What do you wish more people knew about OneNet?

I wish people knew that the dedication of a small group of people serves a HUGE myriad of customers – schools, libraries, healthcare, state agencies, research organizations, etc.

What is your favorite part about working here?

I enjoy communicating with our customers, answering questions, assisting them with their services, finding solutions, or just listening.

Learn more about Lilia in her staff spotlight.